TERMS & CONDITIONS

Indian Institute of First Aid

By accessing and using www.firstaidtrainer.in, you agree to comply with the following terms:

1. Use of Website

– The content is for general information and training purposes only
– You agree not to misuse the website or attempt unauthorized access

2. Training Programs

– Registration is confirmed only after successful payment
– Participants must provide accurate details
– Certificates are issued only after successful completion of training

3. Intellectual Property

– All content (text, logos, images, training material) belongs to Indian Institute of First Aid
– Unauthorized reproduction or distribution is strictly prohibited

4. Limitation of Liability

– We are not liable for any injury, loss, or damage resulting from misuse of training knowledge
– First aid training is educational and not a substitute for professional medical treatment

5. User Conduct

Users agree:

– Not to post false or misleading information
– Not to engage in harmful or unlawful activities via the website

6. Payment Terms

– All payments must be made in full before training
– Prices are subject to change without prior notice

7. Cancellation of Services

We reserve the right to cancel or reschedule training sessions due to unforeseen circumstances.

8. Governing Law

These terms shall be governed by the laws of India. Jurisdiction: Mumbai, Maharashtra.

9. Contact Information

Indian Institute of First Aid
Website: www.firstaidtrainer.in
Email: bestfirstaidtrainer@gmail.com
Phone: +91 9820458249

10.1 Booking & Confirmation

– Corporate training bookings must be confirmed via email or written agreement
– A minimum advance payment (as mutually agreed) is required to confirm the session

10.2 Participant Details

– The client organization must share participant details (names, contact info) at least 48–72 hours prior to the training
– Accuracy of information is the responsibility of the client

10.3 Venue & Infrastructure

– The client must ensure proper training facilities, including:
– Adequate space
– Seating arrangements
– Projector/audio system (if required)
– Any additional requirements will be communicated in advance

10.4 Trainer Access & Safety

– The client must ensure safe and timely access for trainers to the venue
– Any delay caused due to client-side arrangements may affect training duration

10.5 Payment Terms

– Full payment must be completed before or on the day of training unless otherwise agreed in writing
– Delay in payment may lead to withholding of certificates or reports

10.6 Certification

– Certificates will be issued only to participants who successfully complete the training
– Digital or physical certificate formats will be shared as per agreement

10.7 Rescheduling & Cancellation

– Rescheduling requests must be made at least 3–5 working days in advance
– Last-minute cancellations may attract charges up to 100% of the training fee

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11. Institutional & Partnership Agreements

11.1 Scope of Partnership

– Partnerships (including sister concerns, training associates, or authorized partners) must be formalized through written agreement
– Scope, geography, and services will be clearly defined

11.2 Branding & Representation

– Partners are allowed to use the Indian Institute of First Aid name/logo only as per agreed guidelines
– Misrepresentation or unauthorized claims will result in immediate termination

11.3 Compliance & Quality Standards

– All partners must adhere to training quality, ethical standards, and guidelines set by Indian Institute of First Aid
– Periodic audits or evaluations may be conducted

11.4 Financial Terms

– Revenue sharing, commissions, or fees will be defined in the agreement
– Unauthorized fee collection or deviation from agreed pricing is strictly prohibited

11.5 Confidentiality

– Both parties agree to maintain confidentiality of business data, training material, and client information

11.6 Termination Clause

– Either party may terminate the partnership with written notice (as per agreement terms)
– Immediate termination may occur in case of breach, misconduct, or reputational harm

11.7 Liability

– Indian Institute of First Aid is not liable for actions, commitments, or representations made by partners beyond agreed scope

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12. Corporate Liability Disclaimer

– First aid training provided to corporate clients is for educational and emergency response preparedness only
– It does not replace professional medical care or certified occupational health compliance unless specifically stated
– The organization is responsible for implementing workplace safety policies as per applicable laws

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➤ ADD THIS SECTION IN PRIVACY POLICY

10. GDPR Compliance (For International Users)

If you are accessing our website from the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR):

10.1 Lawful Basis for Processing
We process personal data based on:

– Consent (for marketing communications)
– Contractual necessity (training registrations)
– Legal obligations
– Legitimate interests (service improvement)

10.2 Your Rights Under GDPR
You have the right to:

– Access your personal data
– Rectify inaccurate data
– Request erasure (“Right to be Forgotten”)
– Restrict processing
– Data portability
– Object to processing
– Withdraw consent at any time

10.3 Data Retention
We retain personal data only as long as necessary for:

– Training records
– Certification verification
– Legal and compliance obligations

10.4 International Data Transfers
Your data may be transferred and stored outside the EEA. We ensure appropriate safeguards are in place.

10.5 Data Protection Contact
For GDPR-related queries, contact:
Email: bestfirstaidtrainer@gmail.com

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11. Indian IT Act, 2000 & SPDI Rules Compliance

We comply with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

11.1 Sensitive Personal Data (SPDI)
We may collect limited sensitive data such as:

– Health-related information (only if required for training safety)
– Payment-related details (handled securely via third-party gateways)

11.2 Purpose of Data Collection
SPDI is collected strictly for:

– Conducting safe and effective training
– Emergency preparedness during sessions
– Processing payments

11.3 Consent
By using our services, you provide consent for collection and use of your data as per this policy.

11.4 Security Practices
We follow reasonable security practices including:

– Secure servers and encrypted transactions
– Restricted access to personal data
– Periodic review of data protection measures

11.5 Grievance Officer
As per IT Act requirements, our Grievance Officer details are:

Name : Customer Care Manager]
Email: bestfirstaidtrainer@gmail.com
Phone: +91 9820458249

All grievances will be addressed within a reasonable timeframe.
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➤ ADDITIONAL TERMS & CONDITIONS

13. Data Protection & Legal Compliance

13.1 Compliance with Laws
Indian Institute of First Aid complies with:

– Information Technology Act, 2000 (India)
– SPDI Rules, 2011
– Applicable international data protection laws including GDPR (where relevant)

13.2 User Responsibilities

– Users must provide accurate personal information
– Users must not share false, misleading, or unauthorized data of others

13.3 Consent to Data Usage
By using this website and services, you agree to:

– Collection and processing of personal data
– Use of data for training, certification, and communication purposes

13.4 Data Security Disclaimer
While we implement strong security practices, users acknowledge that:

– No digital system is completely secure
– We are not liable for breaches beyond reasonable control (force majeure, cyber-attacks, etc.)

13.5 Third-Party Services
We may use third-party platforms (payment gateways, communication tools). Users agree to their respective privacy policies.

Name : Customer Care Manager
Email: bestfirstaidtrainer@gmail.com
Phone: +91 9820458249